VP of Human Resources
The Vice President of Human Resources (VP HR) is responsible for developing and delivering strategic HR initiatives in alignment with Pechanga Resort Casino (PRC) goals and objectives. The incumbent will serve as a company role model by leading a diverse team of professionals, creating the development opportunities that support their ability to accomplish business objectives through management of their functional HR areas. The VP HR is a member of the senior leadership team responsible for establishing inter-divisional human capital capabilities that deliver short and long-term goal attainment across the organization.
Incumbent is accountable for the oversight and direction of HR disciplines that encompass the team member lifecycle. These include talent acquisition, team member development, communications, engagement, retention, benefits, compensation and labor relations, as well as community programming & engagement activities.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.
•Prepares and implements an annual HR Strategic Plan, including the roadmap, KPIs and financial considerations. Manages the HR budget and identifies opportunities to implement changes in organizational structure, vendor and resource management and other areas to increase efficiency and ROI.
•Regularly prepares and presents executive summaries, supporting documentation, and recommendations to Pechanga Development Corporation (PDC) in relevant areas of HR scope.
•Works closely with senior leadership, providing them with expert guidance, coaching and support on the full range of HR services.
•Represents the organization in highly sensitive and confidential matters through professional written and verbal communication.
•Develops and persuasively presents business cases on controversial or complex topics to management, senior leadership and public parties as needed.
•Serves as the senior HR lead in the ERP initiative.
Recruitment and Retention:
•Works with senior leadership to forecast and create annual workforce projections, providing recommendations and guidance as needed.
•Maintains approved headcount projections and authorizes replacement for or addition to headcount for all openings.
•Oversees, interfaces and communicates with the Gaming Commission on matters of processing applicants; maintaining current employee data; and all other matters of common business interface. Identifies, to top management, issues relative to team member retention, morale, compensation, benefits or managerial shortcomings and recommends programs/policies to address as needed.
•Identifies trends from team member engagement/surveys data and exit interviews.
Benefits, Compensation, and HRIS:
•Initiates and manages the bid process and negotiation of contracts with benefit plan providers, vendors, 3rd party administrators, auditors, consultants for services, premiums, and plan administration.
•Ensures thorough analysis of existing benefit policies and prevailing practices among similar organizations to establish competitive benchmarks.
•Ensures activities related to annual benefit cycle, 401K Plan Administration, competitive compensation practices, and data security and integrity across HR systems are performed in a timely manner, adhering to deadlines and other variables in meeting the Quality Standards set forth by PRC.
Training, Development, and Communications:
•Directs the ongoing refinement of management training in matters related to compliance, management of team members, and leadership skills which includes Pechanga’s LEAP and Future Leaders Program (FLP).
•Oversees the Tribal Programs which includes the Tribal Adult Program, Tribal Youth Program, and Tribal Internship & Apprentice programs.
•Responsible for the dissemination of communication to team members.
•Responsible for the oversight of community engagement events (Child Spree, Komen, Nicolas Foundation for Autism).
•Provides oversight to programs such as Team Member Advisory and Supervisor Advisory Groups.
Team Member and Labor Relations:
•Provides the foundation for company-wide initiatives that present an “Employer of Choice” atmosphere and organization through the consistent application of programs, policies and activities.
•Provides oversight on the prompt and appropriate resolution of investigations and disciplinary matters; treating all such matters with the highest level of confidentiality and integrity.
•Oversees the development of policies to ensure the effective, fair, and consistent communication and management of such throughout the organization.
•Advises senior leadership in appropriate resolution of employee and labor relations issues.
•Maintains an “open door” policy for all team members.
Accountability: This position reports to the General Manager and serves in a leadership capacity in all aspects of the role, including those resulting from future business demands which may be undefined at the time of hire. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
QUALIFICATIONS AND GUIDELINES
•Bachelor’s degree required, preferably in HR, OD, ILR, business, engineering or computer science. Masters’ Degree preferred.
•Minimum of fifteen (15) years of relevant leadership experience required; ten (10) of which must include direct management and oversight of multiple HR disciplines, of which one must be Employee/Labor Relations.
•Must have knowledge of Federal and State employment laws. Experience in the applicability of employment and labor laws in a Tribal entity is highly preferred.
•High level of technical computer proficiency is required for success in this role, including knowledge of Microsoft Office Suite and HR systems, preferably with experience in an ERP initiative.
•Experience in the Entertainment and/or Hospitality, (Gaming and/or Resort) industry segments preferred.
•Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum experience requirements indicated above.
•Must be able to perform the following functions: Read, analyze, and interpret the governing laws and other material required to perform the role; work with mathematical concepts needed to measure and report on actionable data within the scope of HR metrics; make decisions in the absence of one or more variables using sound judgement, reasoning, experience and available information; identify opportunities or problems, collect data, establish facts, and draw valid conclusions.
Additional Experience Desired:
•Compensation design and administration including incentive and sales compensation programs.
•Employment and Recruitment at all organizational levels (high volume, hourly workforce).
•Training program development; Instructional Design, Performance Management & Succession Planning
•HR Systems design, development, administration.
•Benefit Program design and administration of group health, dental, life and disability plans, 401k plan, COBRA, HIPPA, Medical Leaves, and other applicable programs.
Certificates, Licenses, Registrations:
•Must be able to obtain and maintain a Class “A” gaming license.
•Certifications across relevant HR disciplines is highly desired, and greater consideration is given to those with senior-level certifications and formal educational training.